Terms of use – Trade Licence Services

Last updated: 27 October 2026

1. Acceptance of these terms

These terms govern your use of the online licensing service at this website (“the service”), operated by the Commission for Trade, Commerce and Licensing of the Rodrigues Regional Assembly (“the Commission”, “we”, “us”).

By browsing the website, creating an account or submitting an application, you agree to these terms. If you do not agree, please do not use the service. You can still apply in person at the Licensing Office in Malabar.

These terms apply in addition to the laws governing trade licences in Rodrigues, in particular the RRA (Licenses) Regulation No. 3 of 2003. If there is any conflict, the law prevails.

2. About the service

The service lets you:

read information about trade licences and the licensing process;
use the Licence Finder to see which licences may apply to your business;
create an account, apply for, renew, transfer or change a trade licence, and upload supporting documents;
follow the progress of your application, answer requests from licensing officers and other authorities, and view your licences;
contact the Licensing Office.

Authorised staff of the Commission and of the authorities consulted on applications use a separate part of the service to process applications. Access to that part is restricted and governed by their conditions of employment and internal rules.

3. Who may use the service

Anyone may browse the public pages. To create an account and apply, you must be at least 18 years old and legally able to carry on a trade or business, or be authorised to act for the person or company applying.

If you apply on behalf of someone else (for example as a company director or an authorised representative), you confirm that you have their authority to do so and to share their personal data with us, and you may be asked to provide proof of that authority.

4. Your account

Give accurate details when you register and keep them up to date in My account.
Your account is personal. Do not share your password or let anyone else use your account, except a representative you have authorised to act for you.
You are responsible for activity carried out through your account. Tell us immediately if you think someone else has accessed it.
Choose a strong password that you do not use on other websites, and sign out on shared computers.
We may ask you to confirm your identity before acting on certain requests.

5. Applications and declarations

When you submit an application, you declare that the information and documents you provide are true, complete and not misleading. Providing false or misleading information, or forged or altered documents, may lead to your application being refused, a licence being revoked, and action under the applicable laws.

You agree to:

respond to reasonable requests from licensing officers and the authorities we consult, within the time indicated;
allow inspections and site visits of the premises as part of the Clearance stage;
tell us promptly about any change affecting your application or licence, such as a change of premises, activity or ownership.

Saving a draft does not submit an application. An application is submitted only when you complete the declaration and receive a reference number on screen and by email. Unfinished drafts may be deleted after a period of inactivity.

6. Documents you upload

Upload only documents relevant to your application, in the accepted formats (PDF, JPG or PNG, up to 10 MB each), and make sure they are clear and complete.
Do not upload files containing viruses or other harmful code, or documents you are not entitled to share.
You keep ownership of your documents. You allow the Commission, and the authorities consulted on your application, to store, copy and use them as needed to process your application, issue and administer your licence, and meet legal and record-keeping obligations.
We may ask you to show original documents at the Licensing Office.

7. Decisions, licences and fees

Submitting an application does not grant a licence. You may not start trading until your application has been approved by the Licensing Committee and the trade fee has been paid.
Applications are assessed by people: licensing officers, the authorities consulted and the Licensing Committee. Decisions are taken under the applicable laws, not by this website.
Processing times shown on the website are indicative. Actual times depend on the completeness of your application, the clearances required and the dates of Committee sittings.
Fees shown on the website are indicative. The trade fee payable is the amount set by the applicable schedule and confirmed to you after approval. Submitting an application online is free.
A licence is valid for the period stated on it and must be renewed before it expires. The printable licence available in your account reflects our records; in case of any difference, the records of the Commission prevail.
If your application is refused, you will receive the reasons. You may correct the issues and apply again, or contact the Licensing Office for guidance.

8. Information and guidance on this site

We take care to keep the information on this website accurate and up to date, but it is provided as general guidance. It does not replace the law, and it is not legal advice.

In particular, the results of the Licence Finder are an indication based on your answers. The licences and clearances actually required are confirmed by officers when your application is assessed.

9. Acceptable use

You must not:

use the service for any unlawful purpose, or to make a fraudulent application;
impersonate another person or business, or apply on someone’s behalf without their authority;
try to access accounts, applications or data that are not yours, or parts of the service you are not authorised to use;
try to test, probe, overload or disrupt the service, bypass its security, or use automated tools to access it, except for normal browser use;
use the tracking page to search for applications that are not yours;
send messages through the service that are abusive, threatening or offensive towards staff or others.

We may record and investigate misuse and report it to the relevant authorities.

10. Availability of the service

We aim to keep the service available 24 hours a day, but we do not guarantee that it will always be available or free of errors. It may be unavailable during maintenance, updates or for reasons beyond our control. When possible, we will announce planned interruptions on the website.

If you cannot use the service, or a deadline is at risk because of a technical problem, contact the Licensing Office. You can always apply in person at the counter.

11. Electronic communications

By using the service, you agree that we may send you notices about your account and applications electronically — by email, by SMS if you choose, and through messages in your account. These include requests for information and decisions on your application.

Please check your email, including spam folders, and your account regularly. A request or decision sent to the email address in your account is treated as received. Keep your contact details up to date.

12. Intellectual property and the coat of arms

The content of this website — text, design, images and software — belongs to the Rodrigues Regional Assembly or is used with permission. You may view, print and share pages for personal use or to help someone apply for a licence, provided you do not change them and you acknowledge the source.

The coat of arms and name of the Rodrigues Regional Assembly are official insignia. They may not be used in any way that suggests an official endorsement, or on any document, website or material that is not issued by the Assembly.

13. Links to other websites

The website may link to services operated by others, such as Google Maps for directions. We are not responsible for the content, availability or privacy practices of those websites. Their own terms apply when you use them.

14. Limitation of liability

To the extent permitted by law, the Commission is not liable for any loss arising from:

reliance on general information or guidance on the website, including indicative fees, processing times and Licence Finder results;
the service being unavailable, slow or interrupted;
information or documents that are incomplete, inaccurate or late because of the applicant;
unauthorised use of your account where you did not keep your password secure.

Nothing in these terms limits any liability that cannot be limited by law, or affects your right to have your application decided in accordance with the law.

15. Suspension and closure of accounts

We may suspend or close an account, or block access to the service, if we reasonably believe that these terms have been breached, that the account is being used fraudulently, or that this is needed to protect the service or other users. Where appropriate, we will tell you the reason.

You may ask us to close your account at any time. Records of applications and licences will still be kept as required by law, as explained in the privacy notice.

16. Privacy

We use your personal data as described in our privacy notice, in accordance with the Data Protection Act 2017.

17. Changes to these terms

We may update these terms, for example when the service or the law changes. The date at the top shows when they were last updated. If the changes are significant, we will tell account holders by email or with a notice when they sign in. Continuing to use the service after a change means you accept the updated terms.

18. Governing law

These terms are governed by the laws of the Republic of Mauritius. Any dispute relating to them falls under the jurisdiction of the courts of Mauritius.

19. Contact

For questions about these terms or the service, contact the Trade, Commerce & Licensing Office, Invest Rodrigues Building, Malabar, Rodrigues — telephone 83 24 778 or 83 24 780 — or use the contact form.